Shipping policy

Every order is packed and sent by us from Belrose, New South Wales, Australia. We ship worldwide with Australia Post.

Dispatch

Orders are dispatched within 1 to 3 business days. During sale periods and in the lead up to Christmas, please allow up to 7 business days. Dispatch time is separate from delivery time. An order marked Awaiting Fulfilment has been received and is waiting to be packed.

What shipping costs

Shipping is calculated at checkout on the weight of your order, using live Australia Post rates. You see the exact cost before you pay. Nothing is added afterwards.

Australia: Parcel Post or Express Post. Free standard shipping on Australian orders over $99 AUD.
Everywhere else: International Standard or International Express, charged at the rate shown at checkout for your country and the weight of your order.

Delivery times

These are Australia Post estimates, not guarantees.

Australia, Parcel Post: 2 to 7 business days
Australia, Express Post: 1 to 3 business days
International Standard: 6 to 27 business days depending on the country
International Express: 2 to 9 business days depending on the country

Once a parcel leaves us it is with Australia Post and the postal service in your country. Delays in their hands are outside our control.

Import duties and taxes on international orders

Prices on this site do not include import duty, customs charges or local sales tax. If your country charges them they are payable by you on arrival, and your carrier may add its own handling fee.

Customers in the United States: the United States ended its duty free allowance for low value imported parcels in August 2025. A parcel from Australia may now attract import duty and a carrier fee on arrival, even on a small order. We cannot tell you the amount in advance and we cannot pay it for you. If a parcel is refused on delivery and returned to us we will refund the goods, but not the shipping either way.

Every parcel is sent with an accurate customs declaration showing the real contents and the price paid. We will not mark an order as a gift or declare a lower value.

Tracking

You will get an email from Joner Football Apparel with a tracking number as soon as your order is dispatched. Please allow up to 24 hours for tracking to start updating. Australia Post may also text or email you a link to change your delivery preferences.

Addresses

Please check your delivery address before you pay. We send parcels to the address exactly as entered on the order. If a parcel is returned to us because the address was wrong or incomplete, we will resend it once you pay the shipping again.

Orders cannot be changed or cancelled once they are placed. If you no longer want the garments once they arrive, see our refund policy for exchanges.

Lost or damaged parcels

If tracking has not moved for 10 business days within Australia, or 30 business days internationally, email leejones@jonerfootball.com with your order number and we will lodge an enquiry with Australia Post. If your order arrives damaged, send us photos within 7 days of delivery.